If E-filing Got Rejected Due to Bad Ssn
Tax Information Security, Fraud Prevention
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@cbarbalis
At eFile.com, we work hard to protect taxpayer data privacy, tax data security, and to forbid identity theft and fraud. We would also encourage you to do your best to protect your own information both on your computer device and physical documents. If your digital place (e.g. income information, credit carte data, etc.) was unfortunately compromised without your knowledge, please review the following options beneath. This can exist done through a 3rd party application, such as an employer or merchant, or via tax scams or email phishing.
As of January 2022 every taxpayer tin can at present go a Identity Protection PIN or IP-PIN with the IRS. You can enter that IP-PIN when y'all go thru the steps to efile your render on eFile.com. When you eFile, the IP-Pin must match with the IP-Pivot on file with the IRS. If it does not, the return will be rejected for you to correct the IP-PIN and re-eFile.
Thus for tax year 2021, please get your new IP PIN in January 2022.
We recommend y'all prepare and eastward-file your taxes early. In one case your render has been submitted to the IRS and/or state tax agency, information technology closes the door for anybody else to submit a tax return nether the following scenarios.
A) Your SSN was Used to file or eastward-File a Revenue enhancement Render
If you e-filed your tax return on eFile.com and the IRS rejected it because they already accustomed a tax render with your SSN, here are four possible reasons:
- You already eastward-filed or filed your render on another website or elsewhere (prepared and filed your own on newspaper, at a tax office, etc.).
- Someone has filed a return on your behalf (i.due east. if he or she claimed you equally a dependent on their return).
- Someone has filed a render and entered your SSN by mistake.
- Someone deliberately e-filed a render with your SSN (i.e. fraud).
Depending on why your return was rejected, delight review and take the advisable step(due south) below.
Step 1: Check the SSN on your taxation render to see if it's entered correctly
Yous or any taxpayer could enter an incorrect SSN on a tax render. In that case, this wrong SSN could be the correct SSN of another taxpayer.
To check the SSN on your return on eFile.com, log into your eFile.com account, click "Name and Address" (in the upper left-paw corner of your account screen), and check the SSN entry box (alternatively, you can find your SSN past clicking on "My Account" in the upper left-hand corner and then clicking the link for the return you desire to view; the SSN is on the beginning folio of the return PDF).
If your SSN is entered correctly, then there is either an error in the IRS records, or someone filed a render with an incorrect SSN - a SSN that happens to be yours - or intentionally filed a fraudulent return with your SSN.
File Form 14039, Identify Theft Affidavit, if your e-Filed revenue enhancement return got rejected due to a duplicate SSN. Proceed in listen that an already filed return under your SSN can also be the result of an honest mistake by another taxpayer, not necessarily the result of intentional identity theft.
Sign into eFile.com and click on 'My Account'. From there, download your rejected 2022 Tax Return PDF file. Impress and sign and include your forms, such every bit your W-2 or 1099, and mail your render to the IRS. Complete and impress Form 14039 and follow the mailing instructions on the form - FileIT.
Step 2: Call the IRS to report the SSN error
Yous should telephone call the IRS at 1-800-829-1040 to report the mistake and inquire them how to keep. This number is bachelor 24/vii and will help you lot go along in handling the fault. In addition, you may want to print and mail service your return because information technology mostly takes fifteen days for the IRS to update their records.
Step 3: Contact the Identity Protection Specialized Unit
If you believe that someone stole your SSN to file the return, y'all should call the IRS Identity Protection Specialized Unit at 1-800-908-4490 for help. Come across this page on identity theft for extensive information, including contact data for state identity theft. For farther information, see this report on Identity Theft from the IRS.
Step four: Check if your SSN is locked by the IRS
There may be various reasons for a locked SSN, but not necessary fraud. Normally, the taxpayer may have received this fault if the SSN connects to a deceased taxpayer or if the taxpayer requested to have the SSN locked. If this is the instance, you lot may take received IRS Letter CP01H. Follow the instructions on the form and resolve the trouble by mailing the letter, a written request to unlock the account, a re-create of proof of identify, and a copy of your revenue enhancement return with original signature(south).
If your return was rejected for a locked SSN, yous should call the IRS at at ane-800-829-1040 to written report the issue and ask them how to go along.
What if yous Did Not east-File a Tax Render on eFile.com
If your information was fraudulently used on a tax return that was prepared and filed on our site (and you received an email from us informing yous about this), then we accept this very seriously. Please review our information below on what to do if you lot received an unexpected email from eFile.com.
If you have further questions or concerns, please don't hesitate to contact eFile.com support so we can assist you.
B) Your Credit Card was Used to Pay for the Grooming of a Tax Return on eFile.com
If you did not utilize your credit or debit card to pay for the preparation of a tax return on eFile.com, we accept this very seriously. Please contact eFile.com every bit shortly as possible so we can help you lot terminate the payment from going through or remove it from your bank records if it did become through.
When y'all contact eFile.com, please provide the following data so we can locate the fraudulent charge:
- The last four digits of your credit or debit card
- The proper noun listed on the carte
Once we locate the fraudulent accuse, nosotros will void it on our cease. This means that the transaction has been canceled and the charge will not process.
However, the bank that issued the card has placed the requested fund on a hold; the hold will remain until it is removed past the card issuer. Therefore, you volition need to contact the bank that issued your carte du jour then you can go the accuse removed from your banking company argument.
You lot may also need to cancel the card and request a new card from your bank.
See how eFile keeps user information secure.
C) Your Email Address was Used to Create an Business relationship on eFile.com
We, eFile.com, are a private company and an IRS-authorized Electronic Return Originator (ERO). Nosotros take been offering a secure online platform for the preparation and electronic filing of taxation returns for over 12 years. We respect your right to privacy and understand when someone uses your electronic mail accost unexpectedly (either on purpose or by mistake), your identity may exist compromised.
If you receive an email from us that you did not look, delight read on to larn about the email and what to practice virtually it.
What happened?
When someone creates an account on eFile.com, the user is required to enter some personal information, such as a showtime and last name and an email accost we can use to contact the user. Once this is done, the user receives 3 different types of automatic notification emails from us as the user completes a return on eFile.com. These emails are computer-generated using the information the user entered to create the account (e-mail accost and first proper name).
Below are details on each notification e-mail:
1) A confirmation for creating an account on efile.com (with a "Welcome to efile.com" subject line):
Thank you for choosing to file your taxes with Efile.com.
To continue filing your taxes, click here to sign in.
Tips:
- To get your fastest refund possible, choose free e-file with directly deposit.
- One time your e-filed return is accepted, we recommend y'all download a copy of your return for your records. In that location is no additional charge. We'll also keep a backup copy in case you demand it later.
- If y'all'd rather mail your return, y'all can impress a re-create to file at the cease of the process. But think that it will have longer to receive whatever refund(s) you're expecting.
Thank you once more for choosing Efile.com. To admission our Assistance Center or contact our service squad, sign in here and clickAssistance in the upper right corner of the screen.
For security, your sign-in information is not included in this email. Sign in with the username and the password yous chose when you registered.
This is an automated electronic mail. Please do not respond. For assist, delight sign in to access our Help Center.
ii) A "Confirmation: thanks for due east-filing your tax render with usa!" electronic mail thanking the user for efiling their render on efile.com.
3) A "Your Tax Return IRS/State Acknowledgement Status" e-mail (sent within 24 to 48 hours after they efile their return). If the render is accepted, the user will non receive whatever more than acknowledgement status emails. If the return is rejected, the user will keep receiving rejection acquittance status emails (unremarkably one time a day) until the user signs into the account, fixes the return, re-eFiles information technology, and the render is accepted.
If you received whatsoever of the emails described higher up, but you did not fix and file a return on our site, and then we take this very seriously.
Please be enlightened that an email from us is non an attempt to steal your identity or spam you in any way. It is an legitimate notification email sent to an eFile.com customer informing them virtually their tax return.
What you Should do
We strongly recommend that you follow these steps if you received an unexpected email from eFile.com:
Footstep 1: Log into the eFile.com account
Since you ain the email address in the notification email yous received, you tin log into the account associated with that address and see if the information in that account matches yours.
Yous can log in to any eFile.com account here: Sign in to your eFile business relationship.
To sign into an eFile.com account, you lot need the account's username and password. If you do not have the account's username and countersign, yous tin obtain them through the username and password retrieval page.
You lot Cannot Access the eFile.com Account
Alternatively (and with your permission), we can provide some information virtually the revenue enhancement return in the eFile.com account associated with your email address (such as the street address, first and terminal proper noun, and the final four digits of the SSN). And so, let us know whether or non whatever of the data we provide matches your personal data. To conduct this procedure with us, delight contact efile.com support and provide details about the e-mail.
Stride two: Review the data in the business relationship
When you are logged into the eFile.com account, click on "Name and Address" on the left-hand side and review the information on that screen (first and last name, Social Security Number, mailing accost, etc).
Alternatively, yous can access this information on the PDF re-create of the return eFile.com created. To admission this copy, click on "My Account" on the upper left-paw side, and then click the appropriate link under the "My Returns" heading.
Pace 3: Contact the IRS and/or Your E-mail Provider (if necessary)
The side by side footstep yous take after you review the information in the eFile.com account greatly depends on whether or not it matches any of your personal data. Read beneath to see how to handle information that does or does not match your own.
Business relationship Info does not Match Yours
If the information in the business relationship does not match yours, and then the person who created the account did not file a fraudulent return with your information. He or she may have mistyped the email address when they created the account and it happened to be yours. However, yous should still contact u.s. considering only your email accost may exist compromised. If the the revenue enhancement return was accepted by the IRS, please contact the IRS Identity Protection Specialized Unit at 1-800-908-4490 as presently as possible to study the fraudulent tax return.
Attention: Please exist enlightened that if your data was used to file a fraudulent return on eFile.com, it does not mean that we committed the fraud: someone using our website did this.
If the return was rejected by the IRS, and then the IRS volition not have the fraudulently e-filed return in their systems. However, if y'all believe you are the victim of identity theft, you should contact the IRS Identity Protection Specialized Unit phone number above for guidance.
If you lot are concerned that anyone tin access the information in the account, we strongly encourage yous to modify any account information (e-mail address, username, and password) so no one but you tin can access the account. You can practise this on the "My Account" screen.
You may besides need to contact your e-mail provider to alert them that someone else has accessed and used your electronic mail address, and ask them how you can change your email accost.
In addition, you may need to contact your email provider to warning them that someone else has accessed and used your email address to larn how to accost and/or change this.
Step 4: Contact eFile.com to inform u.s. about the e-mail you received
If you lot have any questions or concerns about an email you received from us, but y'all did not expect, please contact efile.com support and provide details about the email. In addition, please let us know if you accessed the business relationship and inform us if any of the information in the account matches yours OR if only the electronic mail address matches yours.
Once yous do this, we will cease the automatic notification emails and unsubscribe you lot from our marketing emails. That manner, you lot will longer receive whatever emails from united states of america.
Was Your Identity Stolen or Do Yous Have the Incorrect Electronic mail Address?
Unfortunately, nosotros take no command over what information is entered to create eFile.com accounts and ship automatic notification emails to customers. Unless yous tell us you are not the person who created the eFile.com account and eFiled the return, we assume that you are the 1 who did this.
A good mode to tell if your identity has been stolen or non is to bank check the first name listed in the email (i.east. Dear Mary). If you lot name is not "Mary," it's possible that "Mary" may take mistyped her electronic mail address and it happened to be yours. Otherwise, you lot could be a victim of identity theft. If yous are not sure or if you lot are concerned about any data in an electronic mail you received from the states, please contact efile.com so we can help you lot.
Tin Yous Contact Your Customer to Inform Them About Their Filed Tax Render?
Unfortunately, if the person who created the account did not enter the correct contact information (email address and phone number), we will not be able to contact the customer.
Related Data on Tax Return Fraud & Identity Theft
How to study tax return fraud to IRS.
Phishing emails, tax scams.
Review the eFile privacy hope, see our user agreement, and larn how to verify your identity with the IRS.
1) TurboTax® is a registered trademark of Intuit, Inc. and H&R Cake® is a registered trademark of HRB Innovations, Inc.
TurboTax® is a registered trademark of Intuit, Inc.
H&R Block® is a registered trademark of HRB Innovations, Inc.
Source: https://www.efile.com/return-rejection-acceptance-fraud-and-efile-com-account-compromise/
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